Email and text fraud: Can you tell a fake message from a real one?

In legitimate emails and texts, you will never be asked to:

• Share personal information
• Answer security questions
• Provide your PIN or access code for authentication purposes

However, a text that asks you to answer, "Yes," "No," "Confirmed" or "Accepted" in order to share information may be legitimate.

Desjardins sends emails, texts and notifications to members and clients

We send emails and texts to share factual information. For example, you might receive a text from Desjardins asking you to confirm your identity when you log on to AccèsD. It's a simple, fast and secure way to confirm a log-in attempt and certain debit/credit card charges.

Stay alert and know what signs to watch for!

For increased security

For more information, go to  - This link will open in a new window.desjardins.com/security. If you're not sure about an email/text, please  - This link will open in a new window.contact us.

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