Email and text fraud: Can you tell a fake message from a real one?

Every day, you get lots of emails and texts from your bank, favourite stores and social networks. But how can you tell if they're real or not?

In legitimate emails and texts, you will never be asked to:

  • Share personal information
  • Answer security questions
  • Provide your PIN or access code for authentication purposes

However, a text that asks you to answer, "Yes," "No," "Confirmed" or "Accepted" in order to share information may be legitimate.

In any case, always follow these  - This link will open in a new window.6 steps before clicking anything or providing your information.

Desjardins sends emails, texts and notifications to members and clients

We send emails and texts to share factual information. For example, you might receive a text from Desjardins asking you to confirm your identity when you log on to AccèsD. It's a simple, fast and secure way to confirm a log-in attempt and certain debit/credit card charges.

Stay alert and know what signs to watch for!

Did you know that identity theft is one of the fastest growing crimes in Canada? Protecting your personal information is our top priority and why we developed a new protection solution for all our members.
Find out more about our personal data and identity theft protection measures - This link will open in a new window..

For increased security

For more information, go to  - This link will open in a new If you're not sure about an email/text, please  - This link will open in a new us.

You might also like:

 - This link will open in a new window.3 telltale signs of a phishing email


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Comments (2)

Ève-Océane Henry / April 6, 2019 8:51 AM

Everything is good

Real Lajeunesse / April 11, 2019 9:43 AM

I keep receiving text from bell Canada for overpaying.they want me to e-transfer money to my account my bank manager says it is a scam how do i stop it