How to protect your credit card

Can't find your credit card? The first thing to do is temporarily block it from being used - This link will open in a new window.. A few clicks and you're done! You'll be sure that nobody can make fraudulent transactions with your credit card while you figure out whether it's been lost, stolen or simply misplaced.

As the saying goes, an ounce of prevention is worth a pound of cure. So here are a few tips to limit the risk of theft or fraud with your credit card, debit card or prepaid card.

Protect your PIN

  • Choose a PIN that’s difficult to guess. Don’t use numbers from your date of birth, address, phone number or a document in your wallet.
  • Never share your PIN with anyone, including your best friend, partner or family members, and don’t write it down.
  • Whenever you enter your PIN, use your other hand to hide the keypad from prying eyes.
  • If you think somebody might know your PIN, change it immediately at an ATM or at your financial institution.

Keep an eye on your cards

  • If you hand your card to a cashier, don’t let the card out of your sight. Make sure it never disappears from your field of vision.
  • Never lend your card to anyone—even someone you trust. Send them money instead through a secure method like Interac e-transfer - This link will open in a new window.®. It’s an extremely easy and quick way to pay somebody back online.
  • When you’re at work, a restaurant or any other public or private place, never leave your cards unattended.
  • If you want to buy something online or by phone, only give your card number to businesses you completely trust.

Get a credit card transaction receipt

  • If your transaction was cancelled, make sure you get a credit card transaction receipt showing it was cancelled before entering your PIN again.
  • Always take your transaction receipt, because your card number might be on it. Plus, you’ll have a record of the transaction. Regularly check the transactions made to your account by logging into your account online or checking your monthly statement. If you notice any suspicious transactions, contact your financial institution - This link will open in a new window. right away.

Misplaced your card? Lock it!

If you can’t seem to find your credit card or prepaid card, you can go on AccèsD and temporarily block your card from being used - This link will open in a new window.. It’s quick and easy to do, and you won’t have to worry about anyone making fraudulent transactions with your card.

Another bonus: Even if your card is locked, previously scheduled recurring payments will still keep working. So, you don’t even have to change your banking information with your service providers. And if your card finally resurfaces? All you have to do is reactivate it!

If it turns out your card was actually lost or stolen, contact your financial institution - This link will open in a new window. to cancel it and get a new one.

Taking these simple precautions can save you a lot of stress.

But that’s not all! If we see any suspicious transactions on your credit card, we’ll alert you by text message or email - This link will open in a new window..

And if you’re not sure about a transaction, just contact us and we’ll take action to protect you. We’re here to give you peace of mind!

® Interac is a trademark of Interac Inc. Used under licence.

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