October 1 service outage: The correction of transaction problems


During the outage, some transactions were made to multiple accounts in error. We're in the process of correcting these errors and everything will be resolved over the next few days. 

Thank you for your patience.

Completion of NSF fee reimbursement
Members and non-members who incurred NSF fees due to the direct deposit failure and subsequent payment processing on October 5 have been repaid as of October 14.

If you have specific issues, please contact the pertinent Desjardins customer service centre:

Client services
Montreal and area: 514-CAISSES (514-224-7737
1-800-CAISSES (1 800 224-7737

Business Services
Montreal and area: 514 253-7392 
1-877-ACCESDA (1-877-222-3732)


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