New features members love


Many caisses have extended their business hours and are now open on weekends to accommodate their members' schedules.

With the arrival of spring comes the Desjardins Group 2017 Social and Cooperative Responsibility Report. It's the perfect opportunity to go over our accomplishments from the past year.

The report gives members and clients the chance to see the technological innovations and main highlights that affect them. Here's a summary of the most popular initiatives of 2017:

Mobile services 

1. Adding notifications to the mobile app
Notifications give you useful information about your account and can warn you, for example, if your balance is too low to make a payment. You can turn your notifications on or off at any time in the Profile and preferences section of your app.

2. Instant transfers 
Transfers between Desjardins members are now sent instantly through a secure link, with no hold placed on the funds.

3. Free Interac transfers
In July 2017, Interac transfer fees became a thing of the past.

4. Paying with your smartphone
Android Pay has been available to Desjardins Mastercard and Visa cardholders since November 2017. Desjardins has been offering Apple Pay since 2016.

5. Facial recognition
Shortly after the release of the Apple iPhone X, which uses a facial recognition system, we added this unlocking feature to AccèsD.

6. First Canadian insurer to launch a mobile auto and home insurance program on a mobile app
With the mobile app, you can view your insurance policies, submit claims and get quotes.

Learn more about the Mobile services features.

Accessibility

Mobile branch: Bringing Desjardins to members 
A second mobile branch (a bus designed to deliver financial services) has been travelling across Quebec since March 2017. The new mobile branch runs on biodiesel and is more spacious than the first. It's made to withstand long distances and winter conditions, and it's also equipped with solar panels to produce the electricity it needs.
 
More telephone services
As at December 31, 2017, telephone service was available at 213 caisses from 6:00 a.m. to 10:00 p.m. on weekdays, and from 8:30 a.m. to 4:00 p.m. on weekends and statutory holidays. Many caisses have also extended their business hours and are now open on weekends to accommodate their members' schedules.

Cooperation 

Shopping locally with BONUSDOLLARS®
Desjardins has updated its BONUSDOLLARS® platform to add local products to its rewards catalogue to support local non-profits.

Supporting Quebec flood victims
We donated $100,000 to the Canadian Red Cross's flood relief efforts. Some 100 employees also volunteered to help the Red Cross. We spent 200 days aiding flood victims by offering moral support, and handing out essentials. Desjardins provided solutions such as payment deferrals, emergency loans, personalized agreements and help filling out government forms.

To learn more, view the Desjardins Group Annual Report

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