Montreal, July 26, 2019 - Desjardins announced today that 530,627 caisse members have signed up for the Equifax credit monitoring plan, representing 19.65% of members affected by the privacy breach. The organization reiterated that caisse members are also automatically protected against identity theft through the new Desjardins solution it recently announced. Desjardins has also provided additional ways for members to sign up for the Equifax plan: in person at a caisse, over the phone, online, or on their mobile device.  

The solution includes three components:
  1. Protection: Members' accounts and assets at Desjardins are fully protected against unauthorized transactions. 
  2. Support: If a member's identity is stolen, Desjardins can provide individual support through every step of the identity recovery process. 
  3. Reimbursement: Members may be reimbursed up to $50,000 for expenses they incur while recovering their identity, such as notary or lawyer fees and other expenses outlined in the protection details.  
Members don't have to lift a finger. They're already automatically covered by this solution. 

All caisse members affected by the breach--personal and business alike--should have received a letter by now. 

Desjardins would like to reassure its members that there has been no recent spike in fraud, and that their assets and transactions at Desjardins are protected, as they always have been. If any unauthorized transactions are made in members' Desjardins accounts, they will be reimbursed. 

For more information on these solutions, members can visit https://www.desjardins.com/personal-information or call AccèsD at 1-800-CAISSES (1-800-224-7737). 

For journalists only: Media Relations, Desjardins
1-866-866-7000, ext. 5553436
media@desjardins.com